'Racist' Domino's worker refused to deliver pizza 'because he was scared of black people outside customer's address'
A 'racist' Domino's worker refused to deliver pizza to a customer 'because its driver was scared of the black people outside her home'.
Michelle Conway ordered a meal from the fast food chain's Stamford Hill branch in London.
After waiting for an hour for the pizza, Michelle got a phone call and expected it to be an apology.
Instead she claims the unnamed staff member told her the pizza would not be being delivered as the driver was scared of 'black people' outside her house - and he did not want to put the driver 'in danger'.
Tourist guide Michelle, 38, complained to Domino's that she felt the staff member's comments were ' racist ' - and that they had left her in tears.
Domino's said that they have a zero tolerance approach to discrimination and confirmed the employee had been suspended over the 'wholly inappropriate' alleged comments pending a disciplinary meeting.
Michelle explained: "About 30 minutes after ordering my partner Russell received a confirmation email from the Domino's app that our pizza was out the store and about to be delivered.
"After about another 30 minutes of it still not arriving I thought it was weird, I told my partner to go look outside the door while I called the branch just in case the driver turned up while I was on the phone.
"Just as I was about to call, my mobile rang and it was a land line number.
"I thought it was strange because normally the delivery driver would call on his mobile if he was out for delivery.
"The caller said it was Domino's and then told me the delivery driver couldn't deliver as there were black people outside my house.
"I couldn't believe what I had just heard. How is that a valid reason for not delivering?
"There was no one stood outside my house but that is not the point.
"To me he was being racist. He told me that the delivery driver was scared and did not want to deliver because of the black people outside of my house.
"I told him that I found the phrase he just used very offensive. How did he know that I wasn't black?
"I was so let down and disappointed that someone could use this as an excuse."
Michelle, from Stamford Hill, London, claims that the employee did offer her a refund for the missing pizza but she felt that the damage had already been done.
She said: "He didn't even apologise to me and said he was not putting his driver in danger.
"I understand that a driver shouldn't be made to feel vulnerable but why didn't the driver call me on my mobile and ask me to come and meet him?
"I feel really saddened and upset that someone would use that as a valid excuse for not delivering.
"I don't really know why you would say it, even if it was the case why couldn't the manager have just lied and said something else.
"I am a regular customer and I feel really let down. I am deeply saddened that someone could say they are scared of black people.
"There were plenty of ways that the situation could have been avoided. If the driver had of rang me I would have come outside and collected it myself.
"I don't want people to feel scared but his choice of language just wasn't appropriate."
The firm's spokeswoman, Louise Butler, said: "Domino's prides itself on celebrating difference and such we take a zero tolerance approach to any harassment or discrimination whatsoever.
"The colleague in question acted in a wholly inappropriate manner and as such he has been suspended with immediate effect pending a disciplinary meeting, we would like to apologise unreservedly to Ms Conway and she will be refunded in full for any monies owed."
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