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'What do you mean I have to pee in a bag?' American Airlines passengers were asked to urinate in plastic bags and BOTTLES during flight to Hawaii after toilets overflowed

A flight to Hawaii quickly took an uncomfortable turn for 187 passengers who were told they would have to pee in plastic bags and bottles. 
One passenger on the American Airlines flight from Phoenix to Kona filmed her conversation with a flight attendant who told her the toilets were overflowing.
'What do you mean I have to pee in a bag?' the woman, who would not reveal her name, can be heard asking in the video - which was filmed on Friday. 
'They're overflowing,' the attendant responds. 'This one has like this much left,' she adds, gesturing with her fingers.  'I know, it's horrible. And guys are going in bottles.'
The woman can then be heard asking the attendant how such a thing could happen on the six-hour flight. 
'We overflowed,' the attendant says again. 'Whoever was on the ground, they overflowed.
'So when people started using the bathroom, it was so full anyways that it just shut up. And the water - everything goes in the same tank.' 
'That's outrageous,' the passenger replies. 'I'm in pain, I think I'm gonna have a UTI and it's not sanitary right now for me to use the bags.' 
'There's a little space,' the attendant replies. 'Why is it not sanitary to go in a bag? I know it's gross, but...'   
The woman said attendants made an announcement during the flight that there was an issue with the bathrooms. 
'You could see the passengers looking at each other in disbelief,' she told KPNX
'And they also locked two of the lavatories, as far as I can remember, so there was no access to those whatsoever.'
The woman claimed that only one restroom at the front of the plane was open, and it was overflowing. 
'There was one lady who, unfortunately, she had a toddler that needed to use the restroom, and the same thing. She was told she had to use a bag,' she said. 
'She opened the door to the toilet, and the grimace on her face...you could tell she was going to get sick to her stomach because of the sight and the smell.' 
American Airlines said all bathrooms were working when the plane took off but problems began after someone flushed a diaper down one of the toilets. 
The airline said in a statement that all lavatories 'must be working properly prior to departure'. 
'If an American flight is in the air, and all lavatories become inoperative, the flight will divert to the nearest suitable airport in order for maintenance to rectify the situation,' it continued. 
'Due to the location of the aircraft, the flight continued to its intended destination.' 
The airline said the issue was fixed in Kona and the plane returned to Phoenix as scheduled.  
'We are very sorry for the trouble this caused the 187 passengers on flight 663,' it added.
'Our customer relations team will be reaching out to all of the passengers on this flight to extend our apologies.'  
The woman who filmed the video was offered $240 in vouchers and 17,500 miles.  
But the passenger refused, saying it wasn't enough to compensate for the horrific experience. 
'I grew up in a communist country,' she said. 'And I've never experienced anything like this.'   


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