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Family was forced to sit on the FLOOR for their two-hour TUI flight after discovering their seats didn't exist after boarding the plane from Menorca

A family were forced to sit on the floor for their two-hour TUI flight to Menorca after discovering their seats didn't exist.
The Taylor family, arrived early at the airport to get their allocated seats after a family holiday in Menorca as they all wanted to sit together on the flight back to Birmingham.
They were given seats 41 D, E and F, but when they boarded the TUI plane in June last year, under the numbers was just empty space, rather than seating.
Paula Taylor, with her daughter Brooke, was forced to sit on the flor on their two-hour flight to Menorca
Paula Taylor, with her daughter Brooke, was forced to sit on the flor on their two-hour flight to Menorca
Paula Taylor (pictured left), with her daughter Brooke, husband Ian, had arrived early at the airport to get their allocated seats after a family holiday in Menorca as they all wanted to sit together on the way back
Paula Taylor (pictured left), with her daughter Brooke, husband Ian, had arrived early at the airport to get their allocated seats after a family holiday in Menorca as they all wanted to sit together on the way back
Paula Taylor, from Alcester, Warwickshire, told BBC One's Rip-Off Britain, Holidays: 'It's hard and it's uncomfortable and it's just filthy.
'We just couldn't believe it when we realised that there genuinely weren't any seats for us.' 
The solution proposed by the airline was that for take off and landing Paula's daughter Brooke, 10, would take the last spare seat on the plane.
Daugher Brooke drinking while sat on the floor on the flight from Menorca to Birmingham in June last year
Daugher Brooke drinking while sat on the floor on the flight from Menorca to Birmingham in June last year

The family were forced to sit on the floor together while the plane was in flight as the flight attendants needed to access food for other passengers
The family were forced to sit on the floor together while the plane was in flight as the flight attendants needed to access food for other passengers
And her husband Ian, 55 and Mrs Taylor, would sit on two spare flip-up seats.
But while the plane was airborne, flight attendants had to get access to food for other passengers.
This meant both Paula and Ian were forced to sit on the floor, and daughter Brooke joined them, as she did not want to sit with strangers.
The family were offered £30 by TUI as a 'goodwill gesture.' 
TUI airlines said a 'last minute aircraft change' caused the issue.
The company also offered a full refund for the family's £1,300 flights.
The Civil Aviation Authority said passengers are not allowed to be left unseated at any stage of a flight.
They have contacted TUI for an explanation about why the family were left sitting on the floor for the two-hour flight.

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